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Thank you for shopping at RadioDepot.com.

Please read our policies carefully. By placing an order from this site you acknowledge that you understand and accept the below terms and conditions.

If you have any doubts or questions, please give us a call at (888) 733-7681 or email sales@radiodepot.com prior to placing your order.

Updated: January 28th, 2019

Payment Policies

American Express

Discover

Master Card

Visa

 

We also accept

Apple Pay

Google Pay

We accept Purchase Orders from government agencies, schools, and select companies only after verifying a favorable account credit history and verifying addresses for the organization.

Additionally, a copy of the Purchase Order must be provided from the organization, signed by the person authorized to purchase and approve payments.

There are no NET terms offered except for those accounts where purchase orders are accepted as outlined above. There is no minimum order amount, and NET 30 terms are standard.

Cashiers Check

Company Check

Personal Check

*Must clear our bank before merchandise ships. (Typically 7-10 business days)

Returned Check Fee - $35.

United States Postal Service Money Order (others not accepted)

Wire Transfer ($25 additional fee applies + your bank's fee to initiate the transfer)

Be sure and account for the initiation fee or you will underpay.

Payment for merchandise must be received prior to 2PM (CST) to begin processing your order the same day.

By using this site you are entering into a Legal and Enforceable Online Contract with us. We employ many different methods to help defend against credit card fraud.

If you attempt to perform credit card fraud via this site, you will be prosecuted to the full extent of the law. You will be held responsible for all legal fees, including but not limited to, attorney fees, private investigator fees, filing fees with the appropriate government agencies, all travel expenses and anything else necessary for us to recover any losses, regardless of the amount.

Equipment Information and Policies

We guarantee that the equipment that we sell is factory new (unless specifically noted) and that it will perform to factory specifications. However, we do not guarantee that the radio equipment that we sell will cover a certain area (commonly referred to as "Range"). Range is not specified by any manufacturer as there are too many variables involved (like terrain, building construction, etc). If there are any concerns about coverage, the customer needs to obtain demo equipment of a similar make and test the equipment BEFORE ordering. Our personnel will be happy to discuss different equipment options to meet your needs but please keep in mind that recommendations do not and can not guarantee coverage or range for your particular application.

As for warranties, all new equipment usually has a manufacturer's warranty period. Radio Depot will assist you with any warranty claim. However, the manufacturer of the equipment has the final say on if a warranty claim will be honored or not. Reasons for a warranty claim denial include (but are not limited to), improper use, physical abuse or liquid damage. Radio Depot is under no obligation to honor any warranty if it has been denied by the manufacturer.

YOU ARE NOT AUTHORIZED TO RESALE ANY MOTOROLA EQUIPMENT THAT YOU PURCHASE FROM THIS SITE.

Radio Depot, a Motorola Authorized Two-Way Radio Dealer, has an agreement with MOTOROLA INC. to only sell their two-way radio equipment directly to the end user.

RadioDepot.com is required by contract TO NOT KNOWINGLY SELL any Motorola two-way radios and communications equipment to others who we suspect of reselling the equipment.

The unique serial numbers of all Motorola radios sold via this web site are reported to Motorola monthly, including the end user information (for warranty purposes). If it is determined that the customer who purchased radios via this site did indeed violate this policy and resold this equipment as new, Motorola may charge RadioDepot.com with fines and penalties.

By accepting these terms you agree that you are not purchasing these radios for resale. If it is determined by Motorola that these radios were purchased for the sole purpose of being resold RadioDepot.com will hold you, the purchaser of the equipment, liable for any and all penalties/fines imposed by Motorola.

Please note that radios are electronic equipment and, thus, contain software internally that may be updated from time to time by the manufacturer of the equipment. It is impossible to keep all inventory items up to date with the latest manufacturer's software releases. We make no promise or guarantee that the product you receive will have a certain version of the manufacturer's software or firmware. If you need a certain version of the software or firmware, we will do our best to help you obtain that version in your equipment. Please contact us with any questions that you may have about this subject.

Order Cancellations

If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if all the following criteria are met:

- The product must be unopened, and in resalable condition.

- The exterior of the package must be free from damage or marking of any kind.

- We must receive the returned item within 30 days of the original purchase date.

Returned items must be mailed to the below address:

Radio Depot

61 Industrial Park Drive

Hendersonville, TN 37075

Attn: Your Provided RMA #

Sometimes manufacturers may discontinue items or place them on extended backorder without our knowledge. Please understand that we have no control over these situations. We will attempt to help you find an alternate item for your application in the event that this situation does occur. However, please note that the replacement item may have a different cost than the original item of interest.

As with any enterprise, sometimes pricing errors do occur. At no time will a customer be charged more for an item ordered without first obtaining permission for the price increase in writing from the customer.

Shipping Policy

All items purchased on this site are shipped via UPS with tracking capability. We ship UPS ground as our standard shipping method. For an additional cost you can elect to have packages shipped Next Day Air, 2nd Day Air, or 3 Day Select.

Note that the shipping method chosen does not guarantee that you will receive your order in that time frame. For example, if you order on a Wednesday and select 2nd Day Air as the shipment method and we do not have the item in stock, you will obviously not receive the item on Friday. We do guarantee that we will ship via your preferred method once we have the item in stock.

If you have very specific time constraints, please call us to discuss stock availability and rush options! (888) 733-7681

We only ship to valid US addresses.  Shipments to Alaska and Hawaii will incur additional charges and longer time in transit.

We do not ship to PO Boxes or APO addresses. If the credit card billing address on file is a PO Box, an alternative verified address must be provided.

The majority of our inventory is processed and fulfilled from our Nashville, TN location. This allows us to ship UPS Ground with a 2 Day delivery to the majority of the Southeast and 3 Day for the Northeast.

Certain products are eligible for direct from manufacturer drop-shipping to decrease cost and turn around time. This includes most items from Klein Electronics, Power Products, and Impact Accessories so shipments from these suppliers could likely originate from other parts of the country and will thus impact delivery times.

It is the customer's responsibility to provide us with a valid shipping address that is recognized by UPS. UPS does not ship to PO Boxes or APO addresses so please be aware of this. If a customer provides an invalid address which is undeliverable according to UPS, or if the package requires a signature and no one is available to sign for the package and the package is returned to us as undeliverable, the freight cost of the original shipment plus the return shipment cost back to us plus any reshipment cost will be the responsibility of the customer.

Terms of Use

All materials contained on RadioDepot.com are Copyright 2005-2019 by Radio Depot, All rights reserved.


No person is authorized to use, copy or distribute any portion of RadioDepot.com, including related graphics.

RadioDepot.com and other trademarks and/or service marks (including logos and designs) found on RadioDepot.com are trademarks/service marks that identify Radio Depot and the goods and/or services provided by Radio Depot. Such marks may not be used under any circumstances without the prior written authorization of Radio Depot.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Copyright 2005-2019 by Motorola, Inc

Radio Depot may provide hyperlinks to third-party web sites as a convenience to users of RadioDepot.com. Radio Depot does not control third-party web sites and is not responsible for the contents of any linked-to, third-party web sites or any hyperlink in a linked-to web site. Radio Depot will have no liability to any entity for the content or use of the content available through such hyperlink.

The information and materials on RadioDepot.com could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. RADIO DEPOT  MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON RADIODEPOT.COM, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON RADIODEPOT.COM, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM RADIODEPOT.COM.

Radio Depot reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send e-mail to Radio Depot with any questions relating to these Terms of Use at sales@radiodepot.com.

Privacy Policy

Thank you for visiting RadioDepot.com and reviewing our Privacy Policy. Your privacy is important to us, and our policy is simple - we will collect no personally identifiable information about you when you visit RadioDepot.com unless you choose to provide that information. This Privacy Policy does not describe information collection practices on other sites, including any that may be linked to or from RadioDepot.com.

The server on which RadioDepot.com is located collects and saves only the default information customarily logged by web server software. Such information may include the date and time of your visit, the originating IP address, and the pages and images requested.

RadioDepot.com is not intended to be used by children under eighteen (18) years of age, and children under such age must not use the web site or services offered on it to submit any individually identifiable information about themselves.

You agree to indemnify, defend and hold harmless Radio Depot and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of RadioDepot.com and any violation of this Privacy Policy by you.

This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of Tennessee, U.S.A.